When you purchase a new guitar, it needs to be taken into a guitar shop to be properly adjusted to make sure the action and playability is just right. With our professional setup before shipping, you don’t have to worry about this. Just unbox and play—saving you time and money.

Yes, your instrument is covered by a limited one-year warranty. For full terms and conditions, check out our Warranty page.

Yes, most likely! We're always working to restock our models quickly, but some limited-edition models are a one-time release. On the product page, click 'Notify me' to receive an email when the item is back in stock.

Due to shipping costs, we aren’t able to make our full lineup available in Canada yet. While we don't have an exact timeline for when a certain model might become available, you can stay up-to-date by signing up for our email notifications here. 

No problem, we’re here to help. Send us an email at hello@orangewoodguitars.com, and our team will work with you to solve it. 

If you’d like to directly compare two models, use our handy Guitar Comparison Guide.

If you have a specific question you’d like answered, reach out to hello@orangewoodguitars.com and our product team will help you out. 

Yes! Every Orangewood guitar includes a complimentary gig bag with the order.

We use Ernie Ball brand acoustic guitar strings on most of our models. On the product page, click ‘Specs’ to learn more about the specific string gauge used on each guitar.  

We see you left-handers! Shop the left-handed version of our most popular models here. 

Glad you asked. Check out our Care & Maintenance Guide for resources and tips to keep your guitar in the best condition for many years to come. 

All applicable duties, taxes, and shipping charges are calculated during the checkout process. No additional payments will be required after you place an order.

We’re a small but mighty team that works to process your orders as quickly as possible. It’ll take about 4 to 7 business days for you to receive your order in Canada.

We’ll keep you updated every step of the way! Once we process your order, we’ll email you the tracking number with order details.

When placing an order, you can choose a Local Pickup option during check out. We’ve partnered with FedEx “Hold at Location” which gives you the flexibility to pick up your guitar within 5 days of delivery.  This is a great way to have your guitar safely held for a few days until you’re ready to pick it up.

Note: Upon pick up at FedEx or one of their partner locations, you’ll need a government-issued ID that matches the name on the delivery address. You’ll also be asked to confirm the tracking number sent to you in the order confirmation email

We don’t do exchanges, but you can return or cancel your order for a refund, and then place a new order when you’re ready. Read our full return policy here. 

All of our Live models are acoustic-electric guitars, equipped with pickup systems that can be plugged into an amp. 

You’ll find an electronics user guide in the front pocket of the gig bag or in the main compartment of the hardcase. There are also electronic manufacturers’ digital user guides:

Fishman Flex Plus-T EQ

Fishman Sonitone EQ

LR Baggs Element Bronze (since these models are custom-voiced to their instrument, please email us at hello@orangewoodguitars.com for assistance)

Email us at hello@orangewoodguitars.com.

Please note: it may take 48 hours to hear back during busy seasons. Our support hours are Monday-Friday: 7am to 3pm PT.